Clinic Etiquette

Booking Policy

No-shows and last-minute cancellations have substantial adverse effects on our business. They mean that other clients cannot book these time slots with us, and both therapists and other clients are inconvenienced. We employ the very best therapists, and we invest a great deal in enhancing their education and training. We therefore hope that you will appreciate that a $40 deposit is required to secure all bookings over 30 minutes.
We understand that sometimes you may need to change your booking. We kindly request 24 hours’ notice so that we can offer that time slot to another client. By providing this notice, your deposit will either be held for your next booking or will be completely refunded to you. If you don’t provide us with 24 hours’ notice or if you fail to turn up for your appointment, your deposit will be forfeited. You may alternatively, send a friend or family member in your place if you are unable to make it to your appointment. Unfortunately, we cannot accept messages left on Sundays, Mondays or public holidays as sufficient notice, as we will not have enough time to try to rebook the time allocated to you. Our goal is to accommodate as many clients as possible during each business day and ensure that everyone has a sufficient opportunity to be seen by our therapists. Helping us by providing this courtesy, will allow us to better serve you during your sessions.

Running Late Policy

Unlike other clinics and service providing establishments, we never like to keep our clients waiting. Our regular clients have come to appreciate this benchmark level of service, and in return they respect the consequences if they are late for an appointment as well.  This means that these standards of time management must be adhered to:

All treatments will conclude at the scheduled appointment time.

If a client runs late for her appointment one of two things will happen

  1. If the client is not too late, the treatment will be cut down in order to conclude at the scheduled time. No discount is given.
  2. If the client is so late that the appointment cannot be fulfilled by the scheduled conclusion time, the appointment is then cancelled and re booked for a future date. The client’s $40 booking deposit will be used as a cancellation fee and they will be required to pay another booking deposit when rescheduling.
Gift Voucher Policy

Gift Vouchers are not refundable and not redeemable for cash. Please advise the clinic of your Gift Voucher number upon booking. This can then be accepted in place of a deposit fee if it is valued at $40 or more. However, please remember, our Booking Policy applies to all services over 30 minutes, and $40 of the value of the Gift Voucher will be redeemed to cover the cancellation policy if less than 24 hours notice is provided. Gift Vouchers are valid for 3 years from the date of purchase. Promotional Gift Vouchers are valid for 6 months from the date of purchase. Prices for services are subject to change.

Get In Touch

Where to Park

1 hour and 2 hour parking is available on the street right outside our door. For longer appointments parking is available on Lawndale Ave 500 meters down from the skin clinic.

Call us

(02) 9873 1772

13 Lawndale Ave, North Rocks NSW 2151

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We are open:
Tuesday: 10am – 9pm
Wednesday: 10am – 5.30pm
Thursday: 10am – 9pm
Friday: 10am – 5.30pm
Saturday: 7.30am – 4pm
Sunday & Monday: Closed

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