No-shows and last-minute cancellations have substantial adverse effects on our business. They mean that other clients cannot book these time slots with us, and both therapists and other clients are inconvenienced. We employ the very best therapists, and we invest a great deal in enhancing their education and training. We therefore hope that you will appreciate that a $40 deposit is required to secure all bookings over 30 minutes.
We understand that sometimes you may need to change your booking. We kindly request 24 hours’ notice so that we can offer that time slot to another client. By providing this notice, your deposit will either be held for your next booking or will be completely refunded to you. If you don’t provide us with 24 hours’ notice or if you fail to turn up for your appointment, your deposit will be forfeited. You may alternatively, send a friend or family member in your place if you are unable to make it to your appointment. Unfortunately, we cannot accept messages left on Sundays, Mondays or public holidays as sufficient notice, as we will not have enough time to try to rebook the time allocated to you. Our goal is to accommodate as many clients as possible during each business day and ensure that everyone has a sufficient opportunity to be seen by our therapists. Helping us by providing this courtesy, will allow us to better serve you during your sessions.